Terms & Conditions

The Users (hereinafter referred to as “User/you/yours”) are requested to go through all the Terms and Conditions carefully, as you access the services from Astro Live mobile application (“AstroLive”). Whenever you avail any of the service offered by Astrolive, it shall be implied that you are agreed to all the terms and conditions mentioned hereinafter

When you click “I AGREE” button at time of Signup, it is confirmed that you agree with the TERMS. Please note that these terms may be amended or altered by Astro Live at any time based on its discretion. However, also always bear in mind that the changes shall never be intended to directly affect or inhibit our customers, service quality or customer satisfaction.

1. ABOUT ASTRO LIVE

Astro Live provides astrological content in android mobile/ tablets. In order to access the personalized astrologer’s zone and/or receive additional Content and services from Astro Live you shall need to register as a member of this app.

2. ABOUT ASTROLOGERS

Astrologers are the individuals, who provide their astrology services to general public. Astrolive is only a mobile application, which provides a platform to such Astrologers to connect with the general public or vice a versa. It is understood and hereby acknowledged by you that any of the Astrologer, in any case, shall not be deemed to be employee, representative, legal heir, partner, assignee etc. what so ever, of Astro Live. Astro Live do not warrant that Astrologers description or other content available on the Astro Live app, is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. MEMBER REGISTRATION DATA AND CONFIDENTIALITY

Once the User registers on Astro Live app account, Astro Live ask for User’s information like their name, email address, interests, birthday, gender for the purpose of personal profile. Once the User is done with the registration part with Astro Live app, Astro Live will be able to identify the User’s details or user details when the User log in to the server. Astro Live automatically User’s server logs, including the User’s IP address. Astro Live uses this information to smooth the video quality service.

You shall be entirely responsible for maintaining the confidentiality of your ID and password after Signup with Astro Live. Your details will be confidential between you and Astro Live. You may change your password anytime by accessing the App. Your Chat history will not be saved in our database. You shall also agree to immediately notify Astro live team of any unauthorized use of your account or any other breach of security known to you. If you find any abusive or vulgar or obscene content/language while accessing the app, immediately inform to Astro Live team through mail at astrosupport@rockstand.in.

4. DISCLOSURE AND SHARING OF KNOWLEDGE

When the User submits the data, it shall be deemed that the User consents to the Astro Live relating to gathering, storage, use and speech act of the User’s personal data by Astro Live. Astro Live will never show, rent or sell the User’s personal identifiable data to others, except stated hereinafter, aside from within the eventualities as follows.

Astro Live isn't answerable for any assortment, speech, act and/or use of the User’s personal data provided by the User to any third party's web site which can be joined to or from our web site.

5. MODIFICATION/BREACH/TERMINATION

Astro Live may modify or discontinue any of its Services or your membership account, with or without notice, for any reasons without any liability towards you, any other user, or any third party. We also reserve the right to terminate your account immediately if we believe that your actions may cause legal liability for you, Astro Live, or all or some/any of our other users

6. MEMBERS BEHAVIOR AND RESTRICTIONS

Your right to use our Services is personal to you. You represent that you are an individual, and that you are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of Astro live. Your use of the Services is subject to all applicable local, state, national and international laws and regulations.

Astro Live makes use of the Internet to send and receive certain messages. Therefore, your conduct is subject to Internet regulations, policies, and procedures. You will not use Astro live for chain letters, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through Astro Live any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems/ servers are strictly prohibited. You shall not interfere with any other Astro Live members use or enjoyment of the Website or Services.

Member has specifically advised not to exchange his/her mobile number or address to any astrologer while chatting or video calling & vice versa.

7. AMENDMENTS/ALTERATIONS/MODIFICATION IN PERSONAL INFORMATION

You have rights to amend/alter/modify any of your personal information, submitted by you in signup with Astro Live.

8. NO WARRANTY

You ought to understand and agree that all the Services by Astro live are provided on the User’s demand. Besides Astro live assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications or personalization settings. in particular, but not by way of limitation, Astro live may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days the use, application and understanding of all the predictions and explanations is on the User’s discretion, and the User shall be solely responsible for any eventuality, if any arises. Astro live, on behalf of itself and its subsidiaries, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through Astro live, and makes no warranty that the services will, at all times, meet your exact requirements, be 100% uninterrupted, 100% timely, secure or error free. No advice or information, whether oral or written, obtained by you from Astro live or through the services shall create any such warranty.

9. LIMITATIONS OF LIABILITY

In no event will Astro live or its suppliers be liable for any direct or indirect, incidental, sub sequential, special, consequential or punitive damages of any kind, including but not limited to damages for loss of profits and the cost of procurement of substitute goods and services arising out of or in connection with our website, the services, our privacy policy, or these terms of service even if Astro Live App had been advised of the possibility of such damages without limiting the foregoing Astro live will not be liable for indirect damages arising out of or in connection therewith. Apart, Astro Live shall not be liable for any dispute, complaint, damage, charge, loss whatsoever, arise due to any of suggestions, advices or comments provided by Astrologers.

10. SECURITY

Astro Live is very conscious regarding security of its user’s account and their personal information. The User’s Astro Live account is Arcanum protected to make sure the safety of the User’s privacy. Under bound conditions, the Astro Live might use the universally accepted SSL cryptography system to make sure the safety of data transfer.

11. MODE OF PAYMENT

AstroLive will allow its users to buy talk time using the following forms of payments.

  • Credit Cards
  • Internet Banking
  • Debit Cards
  • Wallet
  • any other mode of payment, as may be decided and made available on the App

Please note that payment can be accepted in India Rupees only and all the above payment instruments must have been issued by entities operating in India and subject to regulations released by Reserve Bank of Indian

Please note that payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by Astro Live.

12. CANCELLATION POLICY

While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care as soon as possible with your order number. If you wish to cancel an order, please e-mail us at astrosupport@rockstand.in within 1 hour from making the payment.

13. REFUND

Astro Live do deep data mining in order to find out the gaps, which may cause inconvenience to its users. If user is not happy with the service or has not received service minutes, as per their purchased order or top-up, Astro Live will credit minutes to users account within 72 hrs, which shall be subject to depth verification by Astro Live. The credit of minutes shall be done through online mode only and not otherwise.

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Astro live and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs arising from Your use of the Services, Your violation of the Terms of Service, or Your violation of any third party’s rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of Astro live successors, assigns, and licensees.

15. PROPRIETARY RIGHTS TO THE CONTENT

You acknowledge that the Content, including but not limited to text, video or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to the Member by Astro live, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by Astro live, its suppliers, or advertisers.

16. ARBITRATION; INJUNCTIVE RELIEF

Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected by Astro Live in accordance with the rules in the Indian Law, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in New Delhi, India for any such proceeding.

17. PRODUCT REVIEWS

After having an account with Astro Live, you can write a review. While writing a review you should keep in mind the fact that other Astro Live users might use your review to form a mindset or judgment, whether to select and use the product or not. Therefore a precise, specific & unbiased review plays a critical part and would always help a customer make a better choice about Atro Live. You need to keep all the details provided well settled and explained. Incomplete or inaccurate information will not help any customer, except confusing them about Astro Live. A good review should serve the most basic purpose i.e. what you liked/disliked about the Astro Live and why with the exact details. Before submitting the review for moderation it is wise to spell check and proofread your review accurately. Astro Live reserves all the right to not include the product/astrologer review that include any one or more of the following -

  • Inappropriate content - like promotional information or phone numbers or any other private or confidential information.
  • Inaccuracies in product information & product catalogue.
  • References - to other similar applications, pricing, personal information etc.
  • Copying and pasting text from other reviews, guides, or sources.
  • Comments on other reviews posted on the product page.
  • Other language contents.
  • Off-topic information or vulgar or obscene content.
  • Irrelevant or fake user IDs or email ids used for posting reviews.
18. PRIVACY POLICY

You shall be entirely responsible for maintaining the confidentiality of all your personal details, e mail id and password after Signup with Astro Live. It is understood and acknowledged by you that your details will be confidential between you and the Astrologers; and Astro Live Team shall not be responsible for any of such information/details exchange between you and the Astrologers. You may change your password anytime by accessing the App. Your Chat history or any of your other details will not be saved in our database.

19. PRIVACY PROTECTION RULES

A. The protection of user privacy may be a basic policy of the Astro Live. Astro Live guarantees that it'll not publically disclose or offer to Third party with a personal user's registered information or personal content, that is hold on within the Astro Live throughout the engagement of net Services, unless within the following circumstances as follows:

  • once previous specific authorization is obtained from;
  • once and as needed by applicable laws and regulations;
  • once and as needed by relevant competent authorities of the government;
  • once it's necessary to safeguard the general public interest;

B. Astro Live can collaborate/tip-up with a Third party to produce the User with relevant net Services. During this state of affairs, Astro Live reserve all the rights to share registered data with a Third party, if the Third party agrees in-tuned responsibility for providing privacy protection no less favourable to it of the Astro Live.

C. underneath the condition that no non-public data of a private user is disclosed, Astro Live has the right to research the whole user information and utilize the information for business functions.

D. Being user, you acknowledge and agree that you could, directly or indirectly, give any of your personal data through your net Services and as provided underneath this agreement. For the needs of this text, you herewith agrees and consents to the employment of your personal data by the Astro Live and such shall be thought of because the consent as stipulated underneath the prevailing applicable laws.

E. Being a user, you herewith agree and consent to the accessing of the User’s camera. microphone, accounts, phone contact list or no matter otherwise by the Astro Live, underneath that the User could use such instrumentality or data as said to speak with or spot out attainable video chat partners for the User and so send invite to those video chat partners to hitch a video chat session or to try and do the other activities that aren't proscribed by applicable laws.

20. CHANGES TO THE CURRENT PRIVACY POLICY

The aforesaid Privacy Policy may be changed from time to time by Astro Live, Astro Live 'll post any privacy policy changes on this page, therefore please review it sporadically. Astro Live has a tendency to offer you extra sorts of notice of modifications or updates as applicable below the circumstances.

21. COOKIES

The Astro Live can set or access cookies on the User’s pc/mobile Phone. In performing arts operations related to our merchandise and services, the Astro Live uses internet beacons to retrieve cookies from its web site.

22. PROFANITY POLICY

Astro Live prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. Please report any violations of this policy to the correct area for review:

  • Report offensive Display Names
  • Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users and Astrologers; or email communication between Users and Astrologers in relation to transactions conducted through Astro Live contain profanity, please review Our feedback removal policy and submit a request for action/removal.

23. GENERAL PROVISIONS

These Terms of Service will be governed by and construed in accordance with the laws of India without giving effect to any choice of law principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Service or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by Astro Live. These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matters.

24. COMMUNICATIONS

When You use the App or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise

25. CONTACT US

For any queries or comments regarding this terms and conditions, stated hereinbefore, or to report associate degree violations of the aforesaid terms and conditions or abuse of Astro Live, the Services or the positioning etc. please feel free to contact us at astrosupport@rockstand.in

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